Mobile scan troubleshooting
Resolve build uploads, device queues, and missing screen coverage.
Start by checking the uploaded build, selected platform, and execution device.
The build will not upload
Use an Android .apk or iOS .ipa prepared for testing, within the 250 MB upload limit. A Play Store or App Store URL is not a build file.
Ask the app developer to confirm that the build can be installed on the selected test device.
The scan is waiting
Real-device capacity can be busy. Check Activity before starting another copy. For Android iteration, use the emulator option where available.
The app opens but reaches few screens
Check the saved mobile login and whether the app depends on a backend reachable from the execution environment. Confirm that required test data and permissions are available.
A launch screen or login page does not demonstrate coverage of the rest of the app.
A new build behaves differently
Upload the intended build instead of reusing an older one. Confirm platform, account, and target backend before comparing scans.
Send support the project, scan ID, platform, build identifier, and safe error text if the problem persists.